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AI Review Summary
Based on 143 reviews
Customer reviews for Gigsberg show a mixed experience with strong praise for customer service and successful ticket delivery, but recurring complaints about high prices, delayed ticket delivery, and in some cases fraudulent or invalid tickets. Many users highlight quick responses and smooth processes, while others report significant stress due to late or missing tickets and poor refund handling.
What customers love
- Excellent customer service
- Fast response time
- Smooth ticket transfer
- User-friendly website
- Ticket guarantee
Common concerns
- Overpriced tickets
- Delayed delivery
- Fraudulent tickets
- Poor refund policy
- Limited seat selection
Last updated 3 months ago
Never again Gigsberg!!
Steer clear and book tickets through Gigsberg!
They protect those they sell tickets for - and let us customers get scammed for huge amounts!
In our case we paid €214 per ticket, and of course thought we would get to sit at the very front.
When we got the tickets - late the day before the concert, there were tickets worth €69, and we ended up at the very back and saw nothing!!
In addition we paid €215 in fees - so €1110 for
4 tickets that actually cost €276 in total.
Never again!!!!
They protect those they sell tickets for - and let us customers get scammed for huge amounts!
In our case we paid €214 per ticket, and of course thought we would get to sit at the very front.
When we got the tickets - late the day before the concert, there were tickets worth €69, and we ended up at the very back and saw nothing!!
In addition we paid €215 in fees - so €1110 for
4 tickets that actually cost €276 in total.
Never again!!!!
Lack of support
I have been trying to sort out a ticket issue with Gigsberg since late July, and I am frustrated by their lack of support. I ordered tickets for a really good section near the stage but was sent seats in a section, which had an obstructed view due to a pillar. I paid a hefty 3000 EUR, expecting premium seats, but ended up far from the stage. I reached out to Gigsberg right away and provided photos, but it took three months to get a response. They eventually offered me 570 EUR as a settlement, which feels inadequate and dismissive.
If you’re thinking about using Gigsberg, be cautious. My experience has shown they are unresponsive, and once you’ve paid, you may be left on your own. I would suggest choosing another platform that stands by its customers.
If you’re thinking about using Gigsberg, be cautious. My experience has shown they are unresponsive, and once you’ve paid, you may be left on your own. I would suggest choosing another platform that stands by its customers.
E
eddiboss
Relax it will be fine
Quick response very patient and understanding of my anxiety about receiving the tickets but they did arrive and was easy and straight forward
S
Solo traveller
So easy definitely recommend
First time I ve used a resale site and was really pleased with my choice of Gigsberg Everything was really well explained and the most important thing for me was the guarantee of getting in the door The transfer went through smoothly so I m rapt I get to see Benson Boone cheaper than Oasis Definitely recommend if you miss out on those tickets
G
Gee Hilliard
I m writing this review to reassure
I m writing this review to reassure anyone considering a purchase from this company Initially I encountered an issue with receiving my tickets via email My immediate concern was that I would be stuck in a long queue risking the loss of 2000 However I was pleasantly surprised I reached out online and received a response within seconds When I followed up on WhatsApp the promptness was the same What impressed me most was that each time I contacted them they had full notes on my order so I never had to explain the situation more than once I received my tickets of course
P
Paulina Proniewicz
100 real
100 real I got my 2 tickets for Coldplay in Dublin and because I bought them from 2 different sellers one came after 20min but for the second I was waiting 1 5 days I was so stressed and afraid that I wouldn t get my second ticket but the support team was so great and polite especially with me and my emails every 3 hours I got my second ticket 8 hours before the gig and we had an absolute blast Thank you Gigsberg we will remember that night forever It was worth every money
C
customer
Tickets came through 3 days before
Tickets came through 3 days before event and everything went smooth and gig was exceptional Would definitely use again
G
Gavin Darcy
For potential customers
Purchased 2 tickets for coldplay in Dublin a week before the event Tickets were transferred to my account on the morning of the event via UK Ticketmaster website Got to turnstiles and the tickets scanned for us without any problems From reading other reviews on here it looks like some tickets were void so it s an expensive risk if there going to work or not I would use Gigsberg again but only as a last resort We were trying to get tickets for the past year but had no luck Saying all that we had brilliant night Thanks Gigsberg
L
Lily Gaffney
Went to Coldplay on the last night in
Went to Coldplay on the last night in Dublin got my tickets on the Sunday thought I was getting scammed but it definitely wasn t a scam I had the best night of my life I swear to god if your looking for last minute tickets anywhere this is the place to go tickets are pricey but worth every penny